Business Travel Sales Manager - Holiday Inn Times Square

This position is solely responsible for developing, executing and driving the strategic plan and vision of growth in the Global Corporate and Local Negotiated (LNR) segments.

This role reports directly to the Director of Sales & Marketing, Hotel General Manager with a dotted line to Vice President of Sales & Marketing.

Responsibilities:

As a business travel sales manager, new business development and retention of existing accounts and clients and the primary focuses of your role. Your day-to-day responsibilities also include, but are not limited to:  

·       Fully develop and grow the Corporate Negotiated market segment account base and revenue.

·       Achieve and/or exceed monthly, quarterly and annual goals in this segment.

·       Influence a “preferred hotel” status or designation with corporate travel buyers and decision makers.

·       Oversee and nurture the growth of new and existing accounts.

·       Build a lead generation platform of ongoing opportunities for solicitation.

·       Maintain a current tracking system of activities, outcomes and results.

·       Present and implement quarterly action plans that accurately reflect local market changes and hotel business needs. (prior approval by your GM and VP of Sales & Marketing is required)

·       Be a contributing participant in sales and revenue meetings.

·       Review daily guest arrivals reports to identify in-house guests from key accounts for proper recognition.

·       Create a harmonious, efficient and obstacle-free system of support with error-free and timely dissemination of contracts and proposals.

·       Prioritize each day with an established schedule of prospecting and new business development.

·       Schedule a 15-minute end-of-week highlight/debrief session with your general manager and DOSM.

·       Ensure a positive collaboration and reputation with Brand sales leaders (KAD’s) ensuring the highest level of professionalism, integrity and care for all business activities and matters.

·       Fully utilize M&R and IHG sales resources to enhance solicitation efforts (ZoomInfo, A360, D360, Merlin)

·       Complete and present for approval - business cases and RFPs - within or before due dates in CRFP.

·       Exhibit a positive and involved team attitude to all internal hotel departments and maintain open communications with each.

·       Exemplify an unparalleled level of customer service and hospitality to all hotel guests, clients and internal employees.

·       Proactively research and analyze market trends and business intelligence to support solicitation.

·       Maintains well documented, accurate, organized, and up-to-date files and account lists.

·       Promptly follow through on all customer needs and inquiries in a timely, efficient and polite manner.

·       Each associate will be required to follow the rules as stated in the M&R Employee Handbook.

Additional Requirements

·       Experience with Sales Force/Delphi is required.

·       Experience with IHG/Merlin is required.

·       Fluency with Lanyon and other 3^rd party RFP platforms and bid sourcing software are required.

·       Fluency with Opera PMS preferred.

·       Excellent time management and organizational skills.

·       Strong customer service and communication skills.

·       Initiative-taking, results oriented, and a role model to hotel team members.

·       Creative and supportive in problem solving situations.

·       3-5 years selling experience in NYC and IHG commercial sales culture.

·       Available days/nights/holidays/weekends based on the needs of the client and the Hotel. Able to travel and attend workshops or conventions as needed