SUMMARY:

The Business Travel Sales Manager is responsible for the Sales functions of the hotel/s including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Global Sales office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels

Requirements:    

·       Must utilize a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads.

·       Effectively attain assigned sales and revenue goals as well as solicitation call goals. 

·       Responsible for revenue generation, prospecting, and customer management and meeting service.

·       Candidate must have good computer skills, communication skills, and excellent hospitality/customer service experience.

·       This position demands a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel.

·       Solicit new business to ensure all revenue goals are achieved or exceeded within the corporate market segments. Identify business opportunities, and proactively research, analyze, and prospect new business.

·       Understand and react to the demands of the market and know the accounts producing in the market to shift share back to the hotel.

·       Utilize arrival reports, Demand reports, to solicit and secure corporate business on behalf of hotel.

·       Focus on qualifying new local negotiated BT accounts via outside calls, prospect calls, attending trade shows and industry events.

·       Monitor, collect and analyze data from Agency 360 reports to find new accounts for the hotel.

·       This position will be mainly responsible for the corporate transient market segment with a vertical market to corporate Group business.

·       Assist hotel management with developing and implementing hotel specific selling strategies.

·       Proactive sales efforts and that demonstrate successful results in achieving sales goals, monthly, quarterly, and annually. 

·       Solicits new and existing accounts to meet/exceed revenue goals. This involves making new client calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients.

·       Complete business cases and RFPs by due dates in MarRFP.

·       Complete all necessary brand training within 90 days.

·       Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. 

·       Develop & implement SMART plans quarterly.

·       Maintains well documented, accurate, organized, and up-to-date Delphi in order to serve clients and employer in the most expedient, organized and knowledgeable manner.

·       Develops strong customer relationships through frequent communication and the use of professional, courteous interpersonal interaction.

·       Promptly follows up on all customer needs and inquiries timely and efficiently.

·       Each associate will be required to follow the rules as found in the M&R Employee Handbook 

·       Perform other duties as assigned by management, of which employee is capable of performing.

Additional Requirements

·       Experience with Delphi preferred.

·       Experience with Marriott is preferred.

·       Excellent time management skills

·       Strong organizational skills

·       Strong customer service orientation and skills

·       Must be self-motivated, results oriented, and exhibit a “can do”

·       Creative problem-solving skills

·       Ideally candidate will have 3-5 years selling experience in Group and Business Travel Sales experience.