Hotel Maintenance Technician (Line Engineer)

SUMMARY:

The Line Engineer I supports the day-to-day maintenance of the hotel by performing basic repairs and preventative maintenance tasks. This entry-level role provides foundational experience in facilities operations and focuses on supporting guest comfort and safety.

RESPONSIBILITIES:

Maintenance & Repair

·        Assist with maintenance and repair of plumbing, electrical, HVAC, and guestroom systems under supervision.

·        Respond to routine service calls in a timely and guest-friendly manner.

·        Complete light tasks including bulb replacement, minor drywall repair, touch-up painting, and filter changes.

·        Assist in troubleshooting maintenance issues and identifying root causes.

Inspections & Documentation

·        Perform daily inspections and document findings for guest rooms, public areas, and equipment.

·        Maintain detailed logs and records of maintenance activity.

·        Maintain accurate records of completed work, project updates, and equipment status in designated logs or software.

·        Log daily activities, work orders, and shift issues to support effective team communication.

Safety & Compliance

·        Learn and follow company safety procedures including Lockout/Tagout and PPE usage.

·        Maintain current knowledge of applicable federal, state, and local building codes and regulations.

·        Comply with all departmental safety procedures and support an accident-free work environment.

·        Identify and immediately address any unsafe or hazardous conditions affecting guests or employees.

·        Reference and adhere to company Standard Operating Procedures (SOPs) as part of daily operations.

Emergency Response

·        Assist in monitoring facility systems and responding to malfunctions or emergencies in a timely, effective manner.

·        Respond to building emergencies and act quickly to protect guests, staff, and assets.

·        Restore systems to normal operations efficiently after disruptions or emergency incidents.

Tools, Equipment & Work Areas

·        Keep maintenance areas and equipment organized and clean.

·        Ensure tools and maintenance areas are safe, secure, and organized.

·        Clean, lubricate, and maintain tools and equipment; ensure proper storage after use.

·        Safeguard assigned tool pouch and equipment in accordance with engineering department standards.

·        Maintain cleanliness and organization in all engineering and maintenance work areas.

Communication & Professionalism

·        Report to work on time and in full uniform, and uphold a professional appearance and conduct in all guest and team interactions.

·        Communicate with engineering management regarding work status, required materials, and delayed tasks.

·        Comply with all policies in the M&R Employee Handbook and perform additional duties as assigned by management.

Qualifications

·        High school diploma or equivalent preferred.

·        0-1 year of general maintenance or facilities experience preferred.

·        Basic mechanical aptitude and familiarity with tools.

·        Willingness to learn and follow instructions.

Physical Requirements

This role requires the ability to lift up to 50 lbs, climb ladders, and perform physically demanding tasks throughout the shift. The Line Engineer I must be able to work a flexible schedule including nights, weekends, and holidays as business needs require.

M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department.

Employment Eligibility Verification

M&R Hotel Management participates in the federal E-Verify program. All offers of employment are contingent upon successful completion of the Form I-9 employment eligibility verification process and confirmation of authorization to work in the United States.